Connected Caregiving

Taking care of a parent, grandparent, sibling, new baby, or child with disabilities can be incredibly rewarding, but also incredibly stressful. Especially if you’re working a full-time job on top of coordinating doctor’s visits, calling family members, and sifting through piles of paperwork. Connected Caregiving by alska (“love” in Swedish) empowers you to efficiently manage caregiving responsibilities through an all-in-one web-based platform for storing important documents, coordinating with care team members, and sharing updates with family.

  • Share updates and delegate tasks to family, healthcare professionals, teachers, and other members of the care team
  • Get unlimited email and chat support from professional patient advocates and access to virtual support groups and live education webinars for a range of topics
  • Keep track of appointments and medications using the interactive calendar
  • Securely store documents and information in the alska vault, including prescriptions, advance directives, biometrics, insurance cards, ultrasound pictures, and immunization records
  • Enjoy direct access to the Caregiver Helpline and chat support for help finding local childcare and other resources, with the option to pay $35 for 30 minutes or $65 for 60 minutes of personal one-on-one support from patient advocates, lactation consultants, birth doulas, and more
  • Connect with other caregivers to share tips, resources, and support through the internal social network

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Connected Caregiving FAQ

Q: I am providing care to more than one loved one. Can I set up multiple care portals?
A: Yes, after registering your account you will see a button to add a care recipient on the dashboard. After adding one care recipient, you can always click on that button again to add another. Each time you log in, you will see the names of each person you provide care to. Click on the name of the person’s portal you would like to enter.

Q: Do I have to pay money to attend a virtual support group or webinar event?
A: No, the virtual support groups and webinar events are complimentary for everyone who creates an account. You can see the list of upcoming virtual support groups and webinar events by clicking on the “virtual support and education” button on the login screen.

Q: Is there a charge for the “Ask an Advocate” helpline on the dashboard?
A: No, this is also offered with your subscription. Simply type in your questions and a care advocate will respond via email between the hours of 9:00 am and 11:00 pm EST.

Q: What types of questions can I ask care advocates?
A: Common questions include navigating living transitions, social support, or finding resources in your area. Advocates do not give medical advice but can help you find assistance. In any emergency, dial 911.

Q: Who can access the portal I create?
A: As the person who creates the account, you have full control over who sees what information in the portal. You do this by choosing the permissions when you add someone to the care team. You can decide if they can view something at all, and if they can, whether they can edit or add information.

Q: Who invites people into the care team? Who decides who to share information with?
A: Only the person who creates the account or who is given administrative permission when invited into the care team can add anyone to a care team.

Q: What if I add someone to the care team but then change my mind?
A: You can always adjust the permission setting by going to “Care Team,” clicking on the care team member whose permission you want to adjust, then clicking “permissions.” From there, click on the check boxes to add or delete access. You can also remove them entirely by clicking “remove care team member.”

Q: Is the information I put in the portal secure?
A: Yes. All the information you add to the portal is encrypted and password-protected, meaning anyone you invite into the care team has their permission set by the administrator or owner of the account.

Q: Can I be on more than one care team?
A: Absolutely. We know it’s quite common to be providing care in some capacity to more than one person. You can be on different care teams with different permission settings. You will see all the care teams you are on when you log in to your care portal. You access each portal by clicking on the name of the person you wish to access.

Q: Can I get a notification when someone else enters information into the care portal?
A: Yes, everyone has the ability to choose if and when they would like to get notifications by clicking on their profile (upper right drop down in the portal), clicking the “notifications” button, then checking the boxes next to the notifications they want to receive.

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